Many people work in retail. But it doesn’t necessarily mean it is easy to get a job in a store. According to statistics, more than ten people applied for every single job opening in retail (statistics from October, 2016). The math is simple… Ten applicants, one job! We will try to show you how to be the one of ten and get a job. Welcome to RetailInterviewQuestions.com!
What happens in the interview?
Giant companies, such as Kmart or Target, have their own, recruiting procedures, and they stick to them in every case. For example at Target, every job candidate has to pass the personality test. In general, interviews at big stores typically consist of more rounds, and one can be interviewed over the phone, in a group, or online. However, the same principles and attitudes can be applied in every single retail interview, doesn’t matter if the store is big or small, if you apply in the US, or overseas. Let’s have a look at these principles right now, together with the most common questions.
Questions they typically use
- Why do you want to work in retail? (Why this job field? Have you worked in other fields before?, etc.)
- Why do you want to work for us, and not for one of our competitors? (Why did you apply for a job here?)
- This job is repetitive. What would motivate you to do it well every day?
- What are your strengths and weaknesses?
- Why do you think you can be a good cashier (stocker, laborer, sales floor representative, team member) in our company?
- Where do you see yourself in five years time? (How long do you want to work here? What is your career plan?, etc.)
- How would you deal with an angry customer? (Have you had such an experience before? What did you do?)
- What would you do if you saw someone stealing the merchandise?
- Drunk customer comes to the shop. What would be your reaction?
- Would you mind working overtime? Would you mind working at night?
- Do you like the working environment in our company? (What do you know about it? How do you imagine a day in work here?)
- What would you improve about our company?
- Why should we hire you and not one of the other applicants?
- Is there anything extra you would do for your customer?
- If a customer buys two items, each for $7.73, and gives you $20 bill, what would be the change?
- What plays the key role in a success of a retail business? Price, product value, or communication?
- Is there any group of customers you may struggle to deal with?
- Have you ever helped someone else to achieve their goal, or helped to better themselves and if so, how?
- There is a colleague you have a difficult time with. How would you handle the situation?
- If another co-worker were gossiping about someone else something which is untrue, how would you react?
- Describe a time when you have effectively resolved another person’s request. What was the situation and what kinds of information did you gather to help assist in resolving this request?
- Do you have any questions?
Impression matters a lot
As you can see, they will ask you mostly personal and behavioral questions. You need to demonstrate your communication skills, listening skills and most importantly, your motivation to do the job while answering their questions.
For many job seekers, retail is just the last choice, or even the only option they have. Maybe it is also your case. But even if it is your last option, recruiters should not know it. They should not feel it from your answers. You should try and look motivated, you should smile, speak with enthusiasm and pay attention during the interview. Show some respect to your interviewers, stay humble. Following this advice, you present yourself as someone with good personality for retail, and someone who really wants the job, not only needs one at the moment.
Taking it lightly
Many people take their interview preparation lightly. They believe that retail interviews are easy, just to find themselves surprised to see someone else getting a job. Actually, to succeed in this interview is even more difficult than to succeed in an interview for a position of an IT specialist. Why? simply becasue in a retail interview, there won’t be two, but ten applicants competing with you. All of you will have similar background, and experience. Who should get the job? It is not an easy question for the interviewers….
Who will get a job at the end?
In most cases, people who know the answers to tough interview questions, and especially job seekers who know how to sell their skills and strengths in an interview, will get a job. If you want to learn how to do it, check out this excellent e-book, that will show you 177 brilliant interview answers, plus some bonuses (as if that was not enough :)). We also suggest you to browse our website, and check our answers to the common retail interview questions.
Good luck in your interview!